1.1
Every order placed on http://www.bobblebobble.it/ implies the conclusion of a sales contract in Italian.
1.2
By clicking on the "Buy Now" button, the customer places a binding order for the items contained in the virtual shopping cart.
Once the order has been sent, BOBBLE BOBBLE S.R.L. will send the customer an e-mail confirming the order within 24 hours.
The sales contract is concluded between BOBBLE BOBBLE S.R.L. and the customer when the latter receives the order confirmation.
If the customer does not receive any order confirmation within the deadline indicated in the article 1.2., the relative order must be considered rejected by BOBBLE BOBBLE S.R.L. and, therefore, devoid of effects.
1.3
Bobble Bobble reserves the right to refuse an order if the payment results unverified.
1.4
Where the products covered by the order are not available for reasons independent of the conduct of BOBBLE BOBBLE S.R.L., the latter must promptly notify the customer.
In this case, BOBBLE BOBBLE S.R.L. has no obligation to deliver the ordered goods.
In any case, if the ordered products are not available BOBBLE BOBBLE S.R.L. will provide without delay to the refund, in favor of the customer, of any sum already paid.
1.5
BOBBLE BOBBLE S.R.L. assumes no responsibility for having to search and find unavailable products from other sources. This provision also applies to orders relating to fungible goods. BOBBLE BOBBLE S.R.L. is only obliged to deliver what is available in stock and what has been ordered to its suppliers. If the delivery time is expressed in working days, it is understood as such all those included between Monday and Friday included, with the expressed exclusion of any holidays.
2. PRICES, SHIPPING COSTS AND EXPRESS DELIVERY
2.1
The customer is required to pay the price published on the product page at the time the order is sent. The indicated price does not include VAT.
2.2
Shipping costs will be calculated based on the weight of the order and the country of destination of the same. For example, the delivery of a 1Kg package in Italy (no islands) will cost 7 euros (including VAT) and 10.50 euros (including VAT) for orders processed on the islands, and will be included in the price indicated in the cart.
2.3
Delivery will be made by TNT or Bartolini courier for the national territory and Fedex for the EU territory. This option allows the delivery of the goods within 5 working days in the Italian territory if the order is placed before 16:00 (Rome time zone). For orders outside Italy, the timing will be indicated in the order summary email.
3. PAYMENT
3.1
BOBBLE BOBBLE S.R.L. accepts various payment methods including, for indicative purposes: credit card, bank transfer, cash on delivery and Paypal.
BOBBLE BOBBLE S.R.L. reserves the right to refuse certain payment methods and to request different payment methods for certain orders.
It is emphasized that BOBBLE BOBBLE S.R.L. accepts only payments from bank accounts within the European Union (EU) and that the customer is responsible for each cost associated with the transaction.
3.2
In case of a purchase made with a credit card, charging is made at the time of order confirmation.
3.3
The buyer agrees to receive invoices and credits exclusively in electronic format.
4. RIGHT OF WITHDRAWAL OR RETURN FOR BOBBLE BOBBLE PRODUCTS
4.1
The customer has the right to withdraw from any order relating to BOBBLE BOBBLE products providing motivation, as long as explicit, delivered to ordini@bobblebobble.it.
However, the right of withdrawal relates exclusively to sealed BOBBLE BOBBLE products.
4.2 Information regarding the right of withdrawal (pursuant to Article 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 "Consumer Code")
The customer has the right to withdraw from the contract, without giving any reason, within 14 days.
The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer,
acquires physical possession of the last good ordered. In the event of a contract relating to multiple goods ordered by the customer in a single order and delivered separately,
the 14-day period starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the latter asset.
4.3
Following the withdrawal from this contract, BOBBLE BOBBLE S.R.L. will refund all payments made by the buyer, excluding the costs of delivering the order, without undue delay and in any case no later than 14 days from the day on which BOBBLE BOBBLE S.R.L. informed by the customer of the decision to exercise the right of withdrawal, he will have received and checked their order. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In case of non-indication of bank details or in case of incorrect bank details, BOBBLE BOBBLE S.R.L. will contact the customer in order to obtain certain data and will credit the amount of the price, with effect from 14 days from the communication by the customer of certain data. In any case, the customer will not have to incur any costs as a consequence of this refund. The refund may be suspended until receipt by BOBBLE BOBBLE S.R.L., of the returned products or until the customer demonstrates the shipment of such goods, if earlier. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.
4.4
The goods must be returned:
• properly packaged in their original packaging, not ruined, damaged or soiled and equipped with any accessories, instructions for use and documentation,
• without obvious signs of use.
If the returned product does not comply with the requirements of the previous paragraph, or the exception to the right of withdrawal indicated in paragraph 4 in relation to sealed products, the withdrawal will not be effective.
4.5
The costs of returning the goods are charged to the customer.
5. RETURN
Possibility to make the return up to 15 days from receipt of the products.
5.1
Without prejudice to the right of withdrawal provided for by law, BOBBLE BOBBLE S.R.L. offers the possibility of returning products purchased up to 15 days from receipt of the same.
This possibility allows the customer, after the 14-day deadline for withdrawal (see the previous point 4.2 "Information regarding the right of withdrawal"),
to dissolve the contract by returning the ordered products within 15 days from the date of receipt of the products themselves.
5.2
For the return of BOBBLE BOBBLE S.R.L. products, the customer must contact the Customer Service ordini@bobblebobble.it
5.3
The deadline is considered respected if the customer provides for the shipment of the goods before the expiry of the 15-day deadline. The products must be returned in their original condition, intact, undamaged and in their original packaging. In case of loss of the original packaging, the customer will not get the return. In any case, in the short term of 15 days from receipt of the products, the provisions of Legislative Decree 206/2005 (Consumer Code) regarding withdrawal apply. The possibility of returning the products does not in any way limit the legal guarantee that belongs to the customer without any reservation.
6. REFUNDS
6.1
Invoices will be issued exclusively in electronic format.
6.2
Refunds are credited directly to the payment instrument used at the time of purchase. For payments made via Paypal or credit card, the refund will be made to the Paypal account or credit card. It is understood that, in the event that the customer does not indicate a current account for crediting during the exercise of the right of return, BOBBLE BOBBLE S.R.L. will contact the customer in order to obtain certain data and will credit the amount of the price, with effect from 14 days from the communication by the customer of certain data.
7. CUSTOMER SERVICE
For any questions contact us at info@bobblebobble.it
8. WARRANTY FOR PRODUCTS DEFECTS AND DIFFERENCES AND ADDITIONAL INFORMATION
8.1
To purchases made on BOBBLE BOBBLE S.R.L. the rules of the Consumer Code on the guarantee for defects and non-conformities of the products are applied.
The customer will therefore be granted the rights referred to in art. 130 of the Consumer Code and these rights must be exercised under the terms of art. 132 of the same Consumer Code.
9. APPLICABLE LAW
9.1
These Legal Conditions of Sale and the purchase and sale contracts are governed by Italian law (and in particular by the Consumer Code - which in Articles 46 to 67 governs distance contracts - and by Legislative Decree 70 of 09/04/2003 in e-commerce matters) and must be interpreted in the light of this.
9.2
For any dispute that may arise in connection with these and / or sales contracts, customers can activate an out-of-court dispute resolution procedure in compliance with the requirements set out in art. 141 and ss. of the Consumer Code. In the event that the Customer activates the aforementioned procedure, BOBBLE BOBBLE S.R.L. guarantees its participation in an attempt at an amicable settlement that the user will be able to promote before the Camera di Mediazione and Conciliazione of the Camera di Commercio of Lucca.
9.3
For other disputes the court of reference will be that of Lucca.
CONTACTS
For any doubts regarding our privacy policies, you can contact us at our E-mail: info@bobblebobble.it
Or through the appropriate contact section:
